Refund policy

Our Commitment

At Gesius Crew, customer satisfaction is at the heart of everything we do. We take pride in creating premium faith-inspired apparel designed with purpose, quality, and attention to detail. Because each item is made-to-order through our print-on-demand process, we encourage customers to review sizing, colors, and product details carefully before placing an order.

Return Eligibility

We accept returns for eligible items within 14 days of delivery. To qualify for a return, products must remain unworn, unwashed, unused, and in their original condition. Items showing signs of wear, damage, or alteration may not be eligible for a refund or replacement.

Non-Returnable Items

Since our products are produced specifically for each order, personalized items, final sale products, and gift cards are considered non-returnable unless they arrive defective or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team within 7 days of delivery and include clear photos of the issue along with your order number. Once reviewed, we will gladly arrange a replacement or issue a full refund at no additional cost to you.

Refund Process

Approved refunds will be processed back to the original payment method within 5–10 business days after the returned item has been inspected and accepted. Depending on your bank or payment provider, processing times may vary. Please note that shipping fees are non-refundable.

Order Cancellations

Orders may only be canceled or modified within 12 hours of purchase. After this window, production may already be in progress, making cancellations unavailable.